Privacy Policy

Who we are

Scribenet is a community-focused internet service operated by Techscribe Nexus Dynamics.

• Address: 63 Fate Road, Ilorin, Kwara State, Nigeria
• Email: help@scribenetconnect.com

Information we collect

We collect information that helps us provide, manage, secure, and improve the Scribenet service.

Information you provide

When creating an account, purchasing a plan, or contacting support, we may collect:

• Full name
• Email address
• Phone number
• Business name (for business accounts)
• Support requests and communications

Payment information

Payments are processed by Paystack. We do not store your card details, bank account information, or other sensitive payment credentials. We receive only the information necessary to confirm and record successful transactions, including payment references and transaction status.

Network and technical information

When you connect to the Scribenet network, we may collect:

• Device identifiers and network addresses
• Session and connection records
• Login timestamps
• Network usage statistics
• Diagnostic and performance information
• Information necessary to prevent fraud, abuse, and security threats

We do not monitor or record the content of websites you visit, messages you send, or files you access through the network.

Why we collect information

We use information for the following purposes:

• Creating and managing customer accounts
• Delivering internet services
• Processing payments and subscriptions
• Providing customer support
• Generating and managing voucher access
• Detecting fraud and preventing abuse
• Maintaining network security
• Diagnosing technical issues
• Complying with legal obligations

We process personal information only where necessary to provide the service you have requested, fulfil legal obligations, protect our network, and operate Scribenet responsibly.

How we share information

We do not sell personal information. We may share information only with:

Payment providers

Paystack processes payments on our behalf and receives information necessary to complete transactions.

Service providers

We may use trusted third-party providers for services such as email delivery, hosting, infrastructure, security, and technical operations.

Legal requirements

We may disclose information where required by law, court order, regulatory request, or lawful government authority.

Data retention

We retain information only for as long as reasonably necessary to operate the service, resolve disputes, comply with legal obligations, and maintain business records.

Account information may be deleted after prolonged periods of inactivity.

Certain records may be retained for longer periods where required by accounting, taxation, security, or legal requirements.

Your rights

Subject to applicable law, you may request that we:

• Provide a copy of the personal information we hold about you
• Correct inaccurate information
• Update outdated information
• Delete information that we are not legally required to retain

Requests may be sent to help@scribenetconnect.com.

Security

We use reasonable administrative, technical, and organizational measures to protect customer information. These measures include access controls, encrypted connections, monitoring systems, and internal procedures designed to reduce unauthorized access.

No internet-based service can guarantee complete security. While we work hard to protect your information, we cannot guarantee absolute protection against every risk.

If we become aware of a security incident affecting your personal information, we will investigate and take appropriate steps in accordance with applicable law.

International processing

Some of our service providers may process information outside Nigeria. Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place to protect personal information.

Children

Scribenet is not specifically directed at children. Users under the age of 18 should use the service with the knowledge and permission of a parent or legal guardian.

Cookies

Our website and web application may use cookies and similar technologies necessary for authentication, security, performance, and service functionality.

We do not use advertising trackers to sell or share personal information.

Changes to this policy

We may update this Privacy Policy from time to time. When changes are made, we will update the "Last updated" date at the top of this page. Significant changes may also be communicated through the website, customer portal, or other appropriate channels.